Delivering Digital Transformation and Managed Services to our clients across the globe.

About Focus

Founded in 2003, Focus is recognised by Deloitte as one of Europe’s fastest growing and most successful tech companies and is one of Cisco’s UK Elite Partners delivering digital transformation projects across the globe.

We work with Cisco technology and its people every day. We have made it our business to know Cisco’s data centre, cloud and mobility solutions inside out – helping us select, architect and implement the right solution to accelerate yours.

Our continued investment, innovation and expertise has seen Focus become one of a select group of companies to work within Cisco’s Partner Plus division and have been chosen to work within and lead Cisco’s Hyperconvergence & SD-WAN Technology Divisions.

Our proven track record, delivery success and global Managed Services have received Cisco’s highest award in customer excellence.

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PARTNER

Focus is an Advanced Cisco Technology Partner and only 1 of 20 UK Elite Partners working in Cisco’s Partner Plus Division. Our history with Cisco spans over two decades. During this time we have formed partnerships developing and deploying some of Europe’s most technologically advanced projects to date from Software Defined Infrastructures to Hyperconverged Data Centres.

Cisco Customer Service Excellence

Customer Satisfaction is a core objective of Focus and designed into all the services provided. This is achieved via Engineering excellence, consistency in Account Management and a commitment to service review and continuous improvement. Customers have two Account Managers, named engineers, and through the Service Management Centre, have a point of technical contact for all services taken from Focus on a 24×7 basis. Our customer satisfaction is externally audited, measured and published by Cisco. The Customer Satisfaction Excellence assessment is regularly conducted by Cisco. Every 6 months, Cisco assesses customer feedback and publicly acknowledges those Partners that have the highest customer satisfaction scores within each geographic region. Focus’ latest announced results scored an unrivalled 5.0 out of a 5.0 across all responses – based on customer assessment of Focus’ pre- and post-sales support over a rolling 12-month period. The surveys are an excellent way in which Focus benchmark performance to ensure continued success within our customer base.

Focus also carries out regular NPS surveys. Our latest NPS score is 58 which scores Focus between “Excellent” and “Exceptional” for our customer service.

For more information on Focus download our pdf.

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Contact Us

Whatever your query is about, we’ll find you the right person to talk to.

T: +44 (0) 1273 964 440
E: info@focusintegration.co.uk

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